Your privacy is important to us. This statement outlines our policy about how we manage personal information. The statement relates to Absolute Strata Services Pty Ltd.
From time to time we may find it necessary to change this Privacy Policy to reflect changes in the law or our commercial activities. The latest version of our Privacy Policy will always be available from our office.
We are bound by the National Privacy Principles and our procedures regarding personal information are designed to ensure that your rights under the National Privacy Principles are protected.
Who are We?
We are an independent business owned and operated by Absolute Strata Services Pty Ltd whose primary activity is strata management.
Openness
- We will be open about how we handle personal information. We will do this by:
- Telling you when we collect personal information, what we will use the information for and to whom we may disclose it.
- Giving you more detailed explanation of our Privacy Policy when you ask for it.
- Giving you access to personal information that we hold about you when you ask for it.
You have the right to access personal information that we hold about you under the National Privacy Principles. Details of how to make a request for access are set out at the end of this Privacy Policy. We may charge you a small fee to cover any costs which we incur responding to your request for access such as photocopying costs or facsimile charges.
Why do we collect personal information?
We collect personal information in the course of our business for a variety of reasons including:
- To maintain the strata roll.
- To issue statutory certifcates.
- To maintain the common property.
We also collect personal information about persons who:
Apply to us for employment; or
- Are involved in the supply of goods and services to us.
- We do not actively collect sensitive information. We may from time to time hold sensitive information about job applicants. We will not disclose this sensitive information to anyone else.
To whom do we disclose personal information?
We may need to disclose personal details to various people to carry out the services that we are engaged to provide. For example we may need to give details about a resident to a contractor to arrange repair of a premises.
Management and storage of personal information
We take active steps to protect the security of personal information. We expect our staff to comply with certain standards of behaviour when dealing with personal information.
We train all our staff about the need to protect your privacy and we will regard breaches of the National Privacy Principles as serious matters.
Some of our records are paper based. These records are kept on secure premises away from the general public. We also keep some information in an electronic form. Records kept electronically are within a secure computer system which contains features such as password access and the latest virus protection.
We may keep personal information for at least 6 years after the completion of a transaction for legal reasons. After that time we will de-identify or destroy the personal information.
How do we make sure that information is accurate, complete and up to date?
We try to ensure that any personal information that we hold is accurate complete and up to date. We do this by collecting information from you directly or from reliable sources including publicly accessible data bases. If we become aware that the information is inaccurate, incomplete or out of date on our records we will correct that information or if necessary delete it from our records.
Contacting us about privacy issues
If you wish to:
Obtain more information about our Privacy policy;
Obtain access to personal information that we hold about you; or
Contact us because you believe that we have breached your privacy, then you may contact our Privacy Officer. We will respond to an inquiry or complaint promptly (usually within 14 to 30 days). Our Privacy Officer’s contact details are (95530244).
If you contact our Privacy Officer but you are not satisfied with the response that you receive you can phone the Commonwealth Privacy Commissioner’s hotline on 1300 363 992 if you are not satisfied with our response.
Frequently Asked Questions
General living and lifestyle
Can I have a pet in my apartment or townhouse under strata rules?
Most schemes allow pets with written approval. Submit a pet request through our Members section and we’ll guide you through the process based on your scheme’s by-laws.
What’s allowed in visitor parking, and can residents use those spaces?
Visitor spots are for short-term guests only. Residents must use their designated spaces — this helps ensure fair use and avoids parking disputes.
Is it okay to store bikes, boxes, or furniture in common areas?
No. Common property must remain clear for safety, access, and compliance reasons. Items left in shared spaces may be removed or result in a by-law breach.
What are the quiet hours or noise restrictions in my strata scheme?
Most schemes follow local council guidelines, but by-laws may include stricter noise limits. Avoid loud activity late at night or early mornings to respect other residents.
Can I put up decorations, security cameras, or satellite dishes on my balcony or exterior walls?
Any change that affects the external appearance may need approval. Check with us first — some items may breach by-laws or require a special resolution.
Renovations and installations
Do I need strata approval to install an air conditioning unit or ceiling fan?
Yes, especially if it impacts common property like walls or balconies. Submit a minor renovations request so we can assess and guide next steps.
What’s the difference between minor and major renovations in a strata lot?
Minor work includes things like kitchen updates or hard flooring. Major work affects structure, waterproofing, or external appearance — and usually requires a special resolution and by-law.
Can I change my flooring or install tiles without written permission?
Hard flooring often requires approval to ensure acoustic standards are met. Carpet replacement may not — but always check your scheme’s by-laws to be sure.
What’s the process for getting renovation approval from the strata committee?
Submit a detailed request with plans and impact details. We’ll review it with the committee and let you know what level of approval is needed.
Are there restrictions on renovating kitchens, bathrooms, or internal walls in a strata property?
Yes. Structural changes and waterproofing usually require formal approval. Cosmetic changes might not — but if in doubt, ask us before starting work.
By-law and behaviour issues
How do I report a neighbour for repeated by-law breaches or noise complaints?
You can report issues via our Members section or by contacting us directly. We’ll document the complaint and respond in line with your scheme’s rules.
What happens if someone renovates their unit without approval?
Unapproved renovations may need to be reversed or retroactively approved. The owners corporation can issue breach notices or take further action if required.
Who enforces strata by-laws and how are disputes handled?
The owners corporation enforces by-laws. We assist with communication, investigation, and resolution — or escalate to NCAT if informal steps don’t work.
Can the owners corporation fine residents for breaching by-laws?
They can apply to NCAT to issue a penalty if a by-law is breached and not corrected after formal notice. We’ll guide that process if needed.
What if a resident is smoking on balconies or common areas where it’s not allowed?
If smoking is restricted under your scheme’s by-laws, it may be considered a breach. Let us know and we’ll manage it sensitively and appropriately.
Practical Requests
How do I request a pet application, access device, or additional garage remote?
Visit our Members section to submit your request online. We’ll confirm receipt, process it promptly, and let you know the next steps or collection info.
What should I do if I lose my key, swipe card, or parking remote?
Submit a replacement request through our Members section. Charges may apply and we’ll confirm timing and collection once processed.
How long does it take for strata to process my request or application?
Most requests are processed within 3–5 business days. If additional approval is needed, we’ll keep you informed throughout.
Where can I find application forms for renovations, pets, or access devices?
All forms are available in our Members section. If you’re unsure which form to use, just get in touch and we’ll point you in the right direction.
Can tenants submit maintenance requests or do they need to go through the managing agent?
Tenants should report issues to their property manager first. Only lot owners or their authorised agents can submit maintenance requests directly to strata.
Quick Links for Members
Access key forms, updates, and emergency contacts to help manage your property smoothly and with confidence.
Our Service Regions
We’re proud to support strata communities across NSW — from thriving city suburbs to growing regional centres.
Continue the Story
Sydney Metro
Reliable management for busy suburbs and high-volume strata.
Central West NSW
Local, people-first strata for towns where trust matters most.
Northern Rivers
Reliable management for fast-growing, community-led regions.
Sydney Head Office
19/700 Princes Highway
Kogarah NSW 2217
PO Box 478
Kogarah NSW 1485
Dubbo Office
Level 1, Suite 4/64
Talbragar Street
Dubbo NSW 2830
Orange & Central West Office
109 Byng Street
Orange NSW 2800
PO Box 1401
Orange NSW 2800
Northern Rivers
PO Box 286
Lennox Head
NSW 2478
