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Most schemes allow pets with written approval. Submit a pet request through our Members section and we’ll guide you through the process based on your scheme’s by-laws.

Visitor spots are for short-term guests only. Residents must use their designated spaces — this helps ensure fair use and avoids parking disputes.

No. Common property must remain clear for safety, access, and compliance reasons. Items left in shared spaces may be removed or result in a by-law breach.

Most schemes follow local council guidelines, but by-laws may include stricter noise limits. Avoid loud activity late at night or early mornings to respect other residents.

Any change that affects the external appearance may need approval. Check with us first — some items may breach by-laws or require a special resolution.

Yes, especially if it impacts common property like walls or balconies. Submit a minor renovations request so we can assess and guide next steps.

Minor work includes things like kitchen updates or hard flooring. Major work affects structure, waterproofing, or external appearance — and usually requires a special resolution and by-law.

Hard flooring often requires approval to ensure acoustic standards are met. Carpet replacement may not — but always check your scheme’s by-laws to be sure.

Submit a detailed request with plans and impact details. We’ll review it with the committee and let you know what level of approval is needed.

Yes. Structural changes and waterproofing usually require formal approval. Cosmetic changes might not — but if in doubt, ask us before starting work.

You can report issues via our Members section or by contacting us directly. We’ll document the complaint and respond in line with your scheme’s rules.

Unapproved renovations may need to be reversed or retroactively approved. The owners corporation can issue breach notices or take further action if required.

The owners corporation enforces by-laws. We assist with communication, investigation, and resolution — or escalate to NCAT if informal steps don’t work.

They can apply to NCAT to issue a penalty if a by-law is breached and not corrected after formal notice. We’ll guide that process if needed.

If smoking is restricted under your scheme’s by-laws, it may be considered a breach. Let us know and we’ll manage it sensitively and appropriately.

Visit our Members section to submit your request online. We’ll confirm receipt, process it promptly, and let you know the next steps or collection info.

Submit a replacement request through our Members section. Charges may apply and we’ll confirm timing and collection once processed.

Most requests are processed within 3–5 business days. If additional approval is needed, we’ll keep you informed throughout.

All forms are available in our Members section. If you’re unsure which form to use, just get in touch and we’ll point you in the right direction.

Tenants should report issues to their property manager first. Only lot owners or their authorised agents can submit maintenance requests directly to strata.