Repairs & Maintenance

handyman holding a drill machine with tool belt around waist.

We Act Before Problems Escalate

In strata, small issues rarely stay small. A flickering hallway light, a leak in the stairwell, a sticking fire door – it all adds up. Left unresolved, these details can create safety risks, insurance headaches, or serious damage.

That’s why our approach to strata repairs and maintenance is proactive, respectful, and designed to prevent issues before they escalate. We see every request as part of a bigger picture – protecting people, preserving property, and maintaining the long-term health of your scheme. It’s not something owners should have to chase, it’s something they should be able to count on.

We’ve seen it time and again – a simple issue becomes a major frustration when no one responds. That’s why we act early, stay in touch, and follow through. Trust, we’ve learned, is built in the quiet moments of being dependable.

Plumber repairing a bathroom sink

Every Request, Taken Seriously

When something breaks, owners don’t want silence — they want action. Our system is designed to respond quickly and communicate clearly, so strata management members aren’t left chasing updates. You’ll always know where your request stands and what happens next.

Behind the form is a team that respects your time, understands the urgency, and knows your property. And if your strata manager is away? Repairs don’t stall. Our team continuity model ensures every request stays in motion – no black holes, no dead ends. Because resolving issues isn’t just about the fix. It’s about how you feel while you wait.

Qualified Trades, Trusted Hands

We work with a handpicked network of trusted tradespeople – chosen not just for their licenses and insurance, but for their reliability, professionalism, and experience working in strata. Prefer to use your own? No problem, just share their details with us.

  • Every contractor is fully vetted and insured
  • Emergency work is prioritised with clear communication
  • Jobs are coordinated by a manager who knows your scheme

Strata maintenance should never be a gamble. When someone arrives on-site, you’ll know they’ve been chosen for a reason, and that we’re accountable for the outcome.

A System That Works With You, Not Against You

A leaky ceiling doesn’t wait for business hours. Neither do we. Our request form helps you tell the full story – urgency, access, even photos, so we can act fast and send the right help. We don’t leave people in the dark. We listen, respond, and get to work. Because after years in strata, we know one thing for sure: nothing builds trust like action.

Whether the issue is urgent or everyday, Absolute Strata Management responds with calm efficiency, genuine care, and sharp follow-through. If you’re a tenant, please report the issue to your property manager. For emergencies, call us directly, and we’ll get capable, trusted professionals on-site without delay.

Frequently Asked Questions

Who can submit a strata maintenance request?

Only lot owners or authorised property managers can submit a strata maintenance request. If you’re a tenant, please contact your rental agent first, they’ll forward the request to us.

Can I upload photos with my repair request?

Yes, and we encourage it. Uploading photos helps us understand the issue clearly and coordinate the right response faster. You can include multiple images when submitting the form.

What if my repair request is urgent?

If your strata repair is urgent (e.g., a safety hazard, water leak, or security risk), select the “Urgent” option in the form. For immediate after-hours issues, call our office directly on 9553 0244.

What makes Absolute Strata different from other strata management providers?

We don’t rotate managers or chase shiny solutions. We deliver consistent service, clear communication, and long-standing expertise. Our clients stay with us because we treat people professional and fair.

What types of issues should be reported through the maintenance form?

Any issue in a common area or building system – like lighting, plumbing, doors, gates, or safety concerns — should be reported. For anything within your individual lot, refer to your agent or owner.

How will I know my request has been actioned?

Once you submit your strata maintenance request, our team will assess the details, assign the appropriate priority, and keep you updated on the next steps. We believe follow-through is as important as the fix.

How are repairs prioritised once they’re submitted?

We assess every request based on urgency, safety, and potential impact to the property. Issues marked as urgent are fast-tracked, while routine strata maintenance is scheduled efficiently with trusted, qualified trades. Our goal is to act promptly – and keep you in the loop throughout.

Our Service Regions

We’re proud to support strata communities across NSW — from thriving city suburbs to growing regional centres.

Continue the Story

Sydney Metro

Reliable management for busy suburbs and high-volume strata.

Central West NSW

Local, people-first strata for towns where trust matters most.

Northern Rivers

Reliable management for fast-growing, community-led regions.

Contacting Us

Request a Quote

For a tailored quote on strata management in NSW or related property services, simply complete the form on this page.

Member and General Enquiries

Please call us on 02 9553 0244 (Sydney Metro) or 1300 012 800 (Outside Sydney) or email info@absolutestrata.com.au

If you are a strata member please also see the quick links on the members page.

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    Current Issues & Considerations

    Operational Insight

    Very involved – we like to be across everythingSomewhat involved – we review and guide where neededNot very involved – we prefer to delegate to our manager

    Expectations & Pain Points